It is possible to make use of our 30-day money-back guarantee for the packages that are closed via our website. This means that for the first 30 days of the package, you are entitled to a full refund of the amount you paid to take out the package. You can submit a request for a refund via our live chat or mail (firstname.lastname@example.org). Refunds can take up to 14 days to be fully processed by our administration.
In case of a package extension, our 30-day money-back guarantee does not apply. Then the situation must be researched, and only then it can be determined whether you are entitled to a refund, and what amount this will be.
We cannot manage packages that are closed via Apple or Google, nor can we make a refund for this. The following pages can be used to request a refund via these parties: