TeamViewer is a downloadable program that makes it possible to provide remote technical support.
The best thing to do in advance is to download and install the TeamViewer application. This can easily be done through their own website. Once the application is installed, you can already open the application once to see what it looks like, but that is not necessary.
Once it is time for the TeamViewer appointment with our technician, you will have to go through the following steps:
- Open the TeamViewer application.
- Find the 'Your ID' and 'Password' (as shown below) fields, copy this data and forward it to support.
- Someone from our technical department will connect with you and try to find the problem and solve it right away.
TeamViewer has its own built-in security for the 'Your ID' and 'Password' data, which expires after 10 minutes. So, you don't have to worry about other people using this data to connect to your computer. The technician who helps you during the TeamViewer session is the only one who will see anything from your computer. Nobody else is involved and we don't involve anyone else. Information is never passed on to third parties. Read more about your privacy here.