My speed is a lot lower with a VPN than without a VPN on, why is that?

When using a VPN it is normal that there is some loss in speed. This is due to the detour that the data takes. Normally, it shouldn't be very noticeable. If it causes a problem, it is useful to have a look at it and ask support for help if you can't figure it out yourself.

There are many factors that determine the speed of the connection. So, it is very difficult to determine what the problem is exactly. There are three things that often help in the event of a loss of speed. You can try these things yourself to try solve the speed problems:

• Reinstall the application once. This is best done by uninstalling the current application, restarting your device and then installing the application again with a new download from our website.
• Changing the protocol. In the settings of the application, you can change the protocol (except on Android devices). It can be useful to try out the different protocols.
• Disable the "Smart server/Automatically use the best server" option. This option can be found in the server list or in the settings. After that, it is advisable to try out a number of different servers.